Logan City Council found that its old website was not meeting the needs of its residents and rate payers.
A user-focused approach was employed to develop a far more effective website. This involved considerable user testing and re-ordering content. But it also meant re-writing content so that it was more easily understood. That is, content had to be written in plain language.
Brisbane based PlainLanguagePro certifier Judy Gregor helped council achieve the standards. Read how Judy helped move council towards communication excellence.