OLD Writing as thinking and communication

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Wednesday Writing Wisdom

Users don’t want a document – they want answers to questions
Anticipate the questions users will ask and provide quick ways to get to the answers. Questions are usually about how to achieve a goal or perform a task. They are seldom about the components of a system. (William Horton)

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Think-write

Rigorous thinking | Plain language training | Always reader focused

OLD Writing as thinking and communication