Fact sheets provide basic information about a topic. Often they are written for general readership.

Users want to read fact sheets to quickly gain the information they need.

Organisations provide fact sheets to:

• reduce the volume of phone calls or other enquiries, and
• make sure a consistent message is delivered.

When developing a fact sheet Think-write considers both

• the questions that are likely to arise in readers’ minds, and
• how the organisation would like to respond as a result of reading the fact sheet.

We usually include a number of “talking headings” to help the user quickly scan the document. We also include graphics as appropriate.

In 2022, Think-write worked with the Financial Rights Legal Centre to rewrite a number of factsheets.