Fact sheets

Fact sheets provide basic information about a topic. Often they are written for general readership.

Users want to read fact sheets to quickly gain the information they need.

Organisations provide fact sheets to:

  • reduce the volume of phone calls or other enquiries, and
  • make sure a consistent message is delivered.

When developing a fact sheet Think-write considers both

  • the questions that are likely to arise in readers’ minds, and
  • how the organisation would like to respond as a result of reading the fact sheet.

We usually include a number of “talking headings” to help the user quickly scan the document. We also include graphics as appropriate.