Fact sheets provide basic information about a topic. Often they are written for general readership.
Users want to read fact sheets to quickly gain the information they need.
Organisations provide fact sheets to:
- reduce the volume of phone calls or other enquiries, and
- make sure a consistent message is delivered.
When developing a fact sheet Think-write considers both
- the questions that are likely to arise in readers’ minds, and
- how the organisation would like to respond as a result of reading the fact sheet.
We usually include a number of “talking headings” to help the user quickly scan the document. We also include graphics as appropriate.