Writing resources and articles

Commonly confused words Some words and usage to be aware of No wonder the English language is hard to learn


Communicating law

Five tips for more usable communication products

What experts can do to communicate better

Impress with your thinking, not your language

I’ve told them – isn’t that good enough?

Crafting marketing material

Audit vs Evaluation

Writing newsletters

Re-thinking policy and procedure documents

3 Ps of writing effective marketing material

How to write an executive summary

When a logical structure doesn’t work

Developing process documentation

Nounification – the art of writing dull text

Getting the timing right

Putting words to work

Using standard letters

Persuasive communication

Design information with a person in mind

The English language can be tricky

5 steps for effective document review

Writing for websites

Not another manual!

The forgotten step of document design – User Testing

Draft the content, craft the message

Write for impact

The power of little words

Think in ink

Writing is easy

Why people don’t read everything you write

Writing in plain language (plain English)

Communication does really matter

Good design gives information meaning

Why good readers may not read all of your text

Back to basics – ideas for effective writing

5 ways to make business writing more powerful

Purposeful communication – beyond mere understanding

Capturing your readers’ hearts and minds

User based communication – is it worth the trouble?

Good communication or effective communication: which do you have?