A well structured document helps readers understand the ideas you wish to communicate.

There are always multiple ways to organise content – the choices you make can determine whether your user will be easily able to find, understand and use the information your have provided.

You may need to organise the content in a different way for each of your user groups. There is no right and wrong here – just what works best.

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Information about face to face courses is at thinkwrite.com.au